Refund policy

Refund Policy

I want you to feel confident in your LOYAL MUSE purchase. If something isn’t right, please reach out.

Returns

Returns may be requested within 7 days of the date you receive your item.

To be eligible for a return, the piece must be in the same condition in which it was received: unworn, unused, with any original tags, and in its original packaging.

To request a return, please email service@loyalmuse.net with your name and the item you would like to return. Once your request has been reviewed, I will reply with return instructions.

Items returned without prior authorization cannot be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Repairs & Adjustments

Because LOYAL MUSE jewelry is handcrafted, I would much rather repair or adjust a piece when possible than have you stop wearing something you love.

If your jewelry needs a repair or adjustment, please email service@loyalmuse.net with a photo of the piece and a brief description of what happened.

If the issue is related to the original craftsmanship of the piece, I will make every effort to repair it at no charge. Damage resulting from normal wear, accidents, or loss of components may still be repairable for a reasonable fee, depending on the work and materials required.

Because many LOYAL MUSE pieces incorporate natural stones, vintage-inspired elements, handcrafted components, or limited materials, an exact replacement may not always be possible. If that happens, I will discuss available options with you before any repair is made.

Damages or Order Issues

For shipped orders, please inspect your piece when it arrives. If your item arrives damaged or defective, or you receive the wrong item, contact me at service@loyalmuse.net as soon as possible so I can make it right.

Depending on the circumstances, this may include repairing the piece, replacing it when possible, or arranging a return.

Exceptions / Non-Returnable Items

Custom, personalized, and special-order pieces cannot be returned.

If you have a question about whether a particular item is eligible for return, please contact me before sending it back.

Exchanges

Because many LOYAL MUSE pieces are one-of-a-kind or created in very limited quantities, direct exchanges may not always be possible.

If you would like a different piece, please contact me at service@loyalmuse.net and I will be happy to work with you on the available options.

Refunds

Once your return has been received and inspected, I will notify you when your refund has been approved and processed.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund.

If more than 10 business days have passed since your refund was processed, please contact your bank or card provider first. You may also contact me at service@loyalmuse.net if you need assistance.

Thank you for choosing LOYAL MUSE and supporting jewelry made by hand, with intention.